Terms & Conditions

Ticket Purchase Policies

• All orders are backed by our 100% Satisfaction Guarantee!
• ShowTimeTickets.com is an independent full service ticket agency. We are not affiliated with any primary ticket agency, box office or venue. Nor are we endorsed by endorsed by any of the artists, teams, or organizations listed on this website.
• ShowTimeTickets.com sells tickets at market value which is determined by supply & demand. The selling price not is usually not the price printed on the ticket as the selling price includes a service charge which reflects the difficulty and cost in obtaining premium seats and/or hard to get tickets.
• Prices are guaranteed at the time your order is confirmed. Since event tickets are purchased in a free and fluctuating market, prices can change at any time and have a tendency to increase as the event date approaches and ticket supply diminishes.
• All sales are final. No refunds or exchanges shall be given once order has been placed.
• ShowTimeTickets.com is not responsible for lost or stolen tickets.
• ShowTimeTickets.com reserves the right to upgrade tickets to a better class ticket at no additional cost. In the unlikely event a downgrade is necessary, a ShowTimeTickets.com associate will contact you to confirm alternate seating options. A downgrade offer does not constitute a failure to deliver and is not covered under our 100% money-back guarantee.
• Full payment, or on special occasion a 50% non-refundable deposit ( balance due 2 - 4 weeks prior to the event ), is due at time of order.
• A Faxed credit card authorization form may occasionally be requested for certain credit card purchases. Photocopies of credit card and drivers license, plus billing address of cardholder must be provided for verification purposes.
• All prices are in US dollars for US events, Canadian dollars for Canadian events, and Euros for European events unless otherwise indicated.

Inventory Availability

Because we are dealing with many countless different sources, exact seat numbers can not be sold in real time. We do our best to keep up and constantly update the web site with ticket availability to make it as accurate as possible and reserve the right to provide complimentary upgrades to a better class ticket for all orders.

All prices are guaranteed once your order is confirmed. Once your order has been confirmed, if the price of these tickets increase prior to the event, you will not be charged the difference. Conversely, if the price of these tickets decreases prior to the event, no refunds or upgrades will be given.

All ticket quantities are guaranteed in pairs unless otherwise noted.

Tickets will be delivered as soon as they are available. For some events ticket delivery is not available until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event unless otherwise indicated.

Payment Information

Paying by Credit Card

We accept VISA and MasterCard. The billing address will be verified with your credit card company so you must use the exact address that is on your statement. We will occasionally require faxed confirmation for various orders for security reasons.

If your ticket purchase is in excess of $5000 (five thousand dollars) we reserve the right to require payment by cheque, cash, cashiers check or money order.

Paying by Paypal

To assist customers without credit card access, we do offer Paypal acceptance with a 5% service fee.

Paying by Check/Money Order

ShowTime Tickets does not normally accept personal checks unless you have an account with us. We will, on occasion, accept a personal check and wait for it to clear your bank account before issuing tickets. We accept payments using a cashiers check or money order. Order will not be confirmed until check has been received at ShowTime Tickets.

Paying by Cash

This can normally only be done at one of our offices, however, under special circumstances we may on occasion accept cash at one of our agent's offices.

Event Cancellations, Postponed or Rescheduled Events

If any event is cancelled in its entirety for any reason other than an act of God, weather, labour strikes or lockouts, and not rescheduled, ShowTimeTickets.com will provide a full credit towards a future event OR issue a full refund, less shipping charges and any stated unrecoverable costs incurred in procuring tickets for you. Tickets must be returned within 10 days of the cancelled event, along with your receipt and refund will be processed within 10 days of receipt of tickets.

Postponement or time changes of the event of partial performances are beyond the control of ShowTimeTickets.com therefore, no refund shall be given. If an event is postponed, tickets will be valid for new date.

ShowTimeTickets.com is not responsible for any incidental expenses that you have incurred relating to your plans to attend a cancelled or postponed event including, but not limited to any travel or accommodation expenses.

Event Dates, Times and Venues

All times listed are local for the event. Event dates, times and venue printed on the tickets and on our website are subject to change. It is the customers responsibility to consult your local media or the official venue website to ensure that you arrive at the event on the correct date, time, and venue. ShowTimeTickets.com assumes no responsibility for any discrepancies regarding to posted event dates or times.

Liability

ShowTimeTickets.com 's sole obligation or liability for undelivered tickets shall be limited to our Money-Back Guarantee. We are not liable for any incidental or consequential damages, or for loss of expense directly or indirectly related to ShowTimeTickets.com's failure to deliver tickets. By purchasing you agree to waive any additional rights or remedies conferred upon you now or in the future.

If your tickets are lost, delayed, or mishandled by FedEx, or other delivery services, and it affects your ability to attend the event you will be refunded 100% of the purchase price.

The tickets that you purchase from us are valid. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you. In the event that the people sitting in your seats have the exact same seat #'s on their tickets or you were not able to gain admission to the event with the tickets we delivered, you will need to obtain documentation from the venue stating that the tickets were unusable and call our office immediately so that we can rectify any errors. No refunds will be processed unless written documentation from the venue is provided and our 24 hour emergency service line is contacted.

ShowTimeTickets.com reserves the right to cancel an order and give a full refund at any time, for any reason whatsoever.

Money-Back Guarantee:

All confirmed orders are ensured by our 100% money back guarantee. If we fail to deliver the full quantity of tickets on your invoice, and are at fault, we will pay and return a sum equal to 100% of any deposits and/or payments for undelivered tickets.

ShowTimeTickets.com's sole obligation or liability for undelivered tickets shall be limited to our 100% guarantee. Visit our Sales Policies page to read more on ShowTimeTickets.com's liability.

Orders are not confirmed until a ShowTimeTickets.com representative has reviewed the order. Read all of ShowTimeTickets.com's Policies.

Disclaimer

ShowTimeTickets.com sells tickets at market value which is determined by supply & demand. The price paid may not equal the price printed on the ticket and does include a service charge which reflects the difficulty and cost in obtaining premium seats and/or hard to get tickets.

Shipping Policies

ShowTime Tickets requires a signature on all deliveries.

We do not allow any rerouted packages and the courier must deliver it to the address on the package.

Tickets are normally sent to your credit card billing address.

Should you require that the order be shipped to an alternate address, we will require faxed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used.

The tickets will be delivered using the best method.

Customers will be notified when their tickets are ready for delivery and when package can be expected.

Delivery times are approximate and are from time tickets are sent from our office. If you absolutely need your tickets by a certain time please advise and we will do everything in our power to accommodate or we will forward you a certificate (for gift purposes) until tickets are received.

ShowTimeTickets.com may modify these terms and conditions at any time, and your use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Submitting an order online or by phone indicates your agreement to these terms and conditions.

Privacy Policy

ShowTime Tickets has created this statement in order to demonstrate our firm commitment to privacy.

The following discloses our information gathering and dissemination practices for our web site.

Information Gathered & Tracked

We use your internet protocol address and browser type to help diagnose problems with our server and to administer our Web site. This means that a user's session will be tracked but the user will remain anonymous. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. This means that although your IP address may be associated during your session it is not permanently associated with any of your personal information. You can browse our site without entering any personal information and therefore remain anonymous during your visit.

We hope that all of our visitors will register with us so that we can learn more about our valuable customers and keep them updated with our newsletter. If you would rather not receive the newsletter, but would still like to register, please indicate your preference by marking the appropriate box presented on the registration form.

As our site develops, we may add new features, change the type of information we gather or the methods by which it is gathered. Any changes we make will be reflected in this privacy policy, so be sure to check back periodically.

Showtimetickets.com uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your hard drive. The server that placed them there only reads cookies. They are unable to execute any code or virus, and they cannot contain any personally identifiable information that you do not voluntarily supply.

Generally, we use cookies to:

• Remind us of whom you are in order to deliver to you a better and more personalized service from both advertising and an editorial perspective.
• Recognize you and your access privileges and shopping cart to Showtimetickets.com

Our site's optional registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary.

Links

ShowTime Tickets website contains links to other sites. We are not responsible for the privacy practices or the content of these other sites. We encourage you to read the posted privacy statement whenever interacting with any web site. We will not share any specific information that you provide to us.

Use of the Information this site Gathers and Tracks

Our site uses an order form for customers to request information, products, and services.

Contact information from the order form is used to send orders and information about our company to our customers. Users may opt-out of receiving future mailings.

Financial information that is collected is used to bill the user for products and services

We run contests on our site in which we ask visitors for contact information (like their email address). We use contact data from our contests to send users information about our company.

Security

ShowTime Tickets website has security measures in place to protect the loss, misuse and alteration of the information under our control. All transactions are placed on our secure server and are encrypted with full 128-bit encryption. All transactions must be placed with a secure browser for customers to take advantage of this.

ShowTime Tickets will not sell or give away and personal information that is kept in our database.We will not disclose any of your personally identifiable information with third parties except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

Opt-out Policy

Our site gives users the options for removing their information from our database to not receive future communications or to no longer receive our service. Upon request, Showtime Tickets will remove you and your personal information from our database, thereby canceling your registration; or correct or update any personal information you have provided. Our site gives you the following options for changing, modifying or cancelling personally identifiable information previously provided:

• Send an email to info[at]showtimetickets.com
• Opt out option at the bottom of e-mail newsletters
• Call the following telephone number 604-688-5000 or 1-800-480-SHOW (7469)

Correcting/Update

ShowTime Tickets site gives users options for changing and modifying information previously provided.

Contact Information

If you have any questions about this privacy statement, the practices of our site or your dealings with our site, you can

• Tel: 604.688.5000
• Toll Free: 1.800.480.SHOW (7469)
• International: (44) 020 8144 SHOW (7469)
• Email: operations[at]showtimetickets.com
• Write:
  

  Seattle Office
  # 132 - 2226 Eastlake Avenue East
  Seattle, WA 98102
  

  Vancouver Office
  835 Beatty St
  Vancouver, BC V6B 2M6
  

  European Office
  G1 - 78 Buckingham Gate
  London, UK SW1E 6PE