Terms & Conditions
Ticket Purchase Policies
Ticket Purchase Policies
- All orders are backed by our 100% Satisfaction Guarantee!
- ShowTimeTickets.com is an independent full service ticket agency. We are not affiliated with any primary ticket agency, box office or venue. Nor are we endorsed by any of the artists, teams, or organizations listed on this website.
- ShowTimeTickets.com sells tickets at market value which is determined by supply & demand. The price paid may not equal the price printed on the ticket and does include a service charge which reflects the difficulty and cost in obtaining premium seats and/or hard to get tickets.
- Prices are guaranteed at the time your order is confirmed. Since event tickets are purchased in a free and fluctuating market, prices can change at any time and have a tendency to increase as the event date approaches and ticket supply diminishes.
- All sales are final. No refunds or exchanges shall be given once order has been placed. Should the event be cancelled in its entirety, ShowTimeTickets.com will refund the face value of the ticket or issue a full credit towards a future event. Tickets must be returned within 7 days of the cancelled event, along with your receipt.
- Postponement or time changes of the event due to weather, acts of God or any other outside force, or cancellation of partial performances is beyond the control of ShowTimeTickets.com therefore, no refund shall be given. If an event is postponed, tickets will be valid for new date.
- ShowTimeTickets.com is not responsible for lost or stolen tickets.
- ShowTimeTickets.com reserves the right to upgrade tickets to a better class ticket at no additional cost. In the unlikely event a downgrade is necessary, a ShowTimeTickets.com associate will contact you to confirm alternate seating options. A downgrade offer does not constitute a failure to deliver and is not covered under our 200% money-back guarantee.
- Full payment, or on special occasion a 50% non-refundable deposit ( balance due 2 - 4 weeks prior to the event ), is due at time of order.
- A Faxed credit card authorization form may occasionally be requested for certain credit card purchases. Photocopies of credit card and drivers license, plus billing address of cardholder must be provided for verification purposes.
- All prices are in US dollars for US events, Canadian dollars for Canadian events, and Euros for European events unless otherwise indicated.
Because we are dealing with many countless different sources, exact seat numbers can not be sold in real time. We do our best to keep up and constantly update the web site with ticket availability to make it as accurate as possible and reserve the right to provide complimentary upgrades to a better class ticket for all orders.
Prices and availability are subject to change at any time however all is guaranteed at the time the order is confirmed.
We will provide you with availability and delivery information when your order is confirmed. All confirmed orders are guaranteed by contract.
Price discounts are available for the following preferred payment methods:
INTERAC e-Transfer, Cash, Debit card, Cheque, Bank wire and ACH Direct deposit.
We accept VISA and MasterCard (no discount offered) and when necessary we also accept the following with a 3% service fee: Paypal, American Express, Diners Club and the JCB Card. The billing address will be verified with your credit card company so you must use the exact address that is on your statement. We will occasionally require faxed confirmation for various orders for security reasons.
Paying by Check/Money Order
ShowTime Tickets does not normally accept personal checks unless you have an account with us. We will, on occasion, accept a personal check and wait for it to clear your bank account before issuing tickets. We accept payments using a cashiers check or money order. Order will not be confirmed until check has been received at ShowTime Tickets.
ShowTimeTickets.com 's sole obligation or liability for undelivered tickets shall be limited to our Money-Back Guarantee. We are not liable for any incidental or consequential damages, or for loss of expense directly or indirectly related to ShowTimeTickets.com's failure to deliver tickets. By purchasing you agree to waive any additional rights or remedies conferred upon you now or in the future.
If your tickets are lost, delayed, or mishandled by delivery services, and it affects your ability to attend the event you will be refunded 100% of the purchase price.
All confirmed purchases are ensured by our 100% money back guarantee. If we fail to deliver the full quantity of tickets on your invoice, and are at fault, we will pay and return a sum equal to 100% of any deposits and/or payments for undelivered tickets.
Orders are not confirmed until a ShowTimeTickets.com representative has reviewed the order. Read all of ShowTimeTickets.com's Policies.
ShowTimeTickets.com's sole obligation or liability for undelivered tickets shall be limited to our 100% guarantee. Visit our Sales Policies page to read more on ShowTimeTickets.com's liability.
ShowTimeTickets.com sells tickets at market value which is determined by supply & demand. The price paid may not equal the price printed on the ticket and does include a service charge which reflects the difficulty and cost in obtaining premium seats and/or hard to get tickets.
ShowTime Tickets requires a signature on all deliveries.
We do not allow any rerouted packages and the courier must deliver it to the address on the package.
Tickets are normally sent to your credit card billing address.
Should you require that the order be shipped to an alternate address, we will require faxed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used.
The tickets will be delivered using the best method.
Customers will be notified when their tickets are ready for delivery and when package can be expected.
Delivery times are approximate and are from time tickets are sent from our office. If you absolutely need your tickets by a certain time please advise and we will do everything in our power to accommodate or we will forward you a certificate (for gift purposes) until tickets are received.
ShowTime Tickets has created this statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices for our web site.
Information Gathered & Tracked
We use your internet protocol address and browser type to help diagnose problems with our server and to administer our Web site. This means that a user's session will be tracked but the user will remain anonymous. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. This means that although your IP address may be associated during your session it is not permanently associated with any of your personal information. You can browse our site without entering any personal information and therefore remain anonymous during your visit.
We hope that all of our visitors will register with us so that we can learn more about our valuable customers and keep them updated with our newsletter. If you would rather not receive the newsletter, but would still like to register, please indicate your preference by marking the appropriate box presented on the registration form.
- Remind us of whom you are in order to deliver to you a better and more personalized service from both advertising and an editorial perspective.
- Recognize you and your access privileges and shopping cart to Showtimetickets.com
Our site's optional registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary.
ShowTime Tickets website contains links to other sites. We are not responsible for the privacy practices or the content of these other sites. We encourage you to read the posted privacy statement whenever interacting with any web site. We will not share any specific information that you provide to us.
Use of the Information this site Gathers and Tracks
Our site uses an order form for customers to request information, products, and services.
Contact information from the order form is used to send orders and information about our company to our customers. Users may opt-out of receiving future mailings.
Financial information that is collected is used to bill the user for products and services
We run contests on our site in which we ask visitors for contact information (like their email address). We use contact data from our contests to send users information about our company.
ShowTime Tickets website has security measures in place to protect the loss, misuse and alteration of the information under our control. All transactions are placed on our secure server and are encrypted with full 128-bit encryption. All transactions must be placed with a secure browser for customers to take advantage of this.
ShowTime Tickets will not sell or give away and personal information that is kept in our database.We will not disclose any of your personally identifiable information with third parties except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.
Our site gives users the options for removing their information from our database to not receive future communications or to no longer receive our service. Upon request, Showtime Tickets will remove you and your personal information from our database, thereby canceling your registration; or correct or update any personal information you have provided. Our site gives you the following options for changing, modifying or canceling personally identifiable information previously provided:
- Send an email to info[at]showtimetickets.com
- Opt out option at the bottom of e-mail newsletters
- Call the following telephone number 604-688-5000 or 1-800-480-SHOW (7469)
ShowTime Tickets site gives users options for changing and modifying information previously provided.
If you have any questions about this privacy statement, the practices of our site or your dealings with our site, you can
- Tel: 604.688.5000
- Toll Free: 1.800.480.SHOW (7469)
- International: (44) 020 8144 SHOW (7469)
- Email: operations[at]showtimetickets.com
626 Citadel Parade (at Dunsmuir)
V6B 1X3 (Directions/Office Info)